Child Safety Standards

1. Our Position

Habiboo is a serious matrimonial platform for adult Muslim women and men who are looking for marriage. The platform is not designed for, and is not made available to, anyone under 18. We do not tolerate any content or behaviour that exploits or endangers children, including child sexual abuse material (CSAM) and any form of child sexual abuse or exploitation (CSAE).

This page describes how we keep minors off the platform, how members can report a concern, and how we respond when a report involves the safety of a child.

2. Adults Only

• Habiboo is restricted to people aged 18 and over. Anyone under 18 is not permitted to register or use the platform under our Terms of Service.
• Each new account confirms a date of birth during registration.
• We do not knowingly create or maintain accounts for anyone under 18. If we learn that an account belongs to a minor, the account is removed and the data associated with it is deleted in line with applicable law.

3. Verifying Real People

We use account information, phone verification, and live selfie checks to help confirm that the person behind a profile is real and matches their profile photos. We do not routinely monitor private conversations between members.

• Selfie verification. In key account journeys, members complete a live selfie challenge to help confirm that the person setting up the account is real, present, and matches the photos on their profile.
• Profile photo review. Photos that appear on a member's public profile are reviewed automatically before they go live. Photos that do not show a single clear face, or that contain content unsuitable for a marriage platform, are not published.
• Manual review where needed. Accounts reported by members can be restricted or paused while our team reviews the report and decides what action is appropriate.

4. Privacy in Conversations

Conversations between members are private. We do not read, scan, or analyse the content of private messages, voice notes, photos, or videos shared inside chats for moderation purposes. The platform processes that content only to deliver it (for example, generating a thumbnail or transcoding a video so it plays smoothly).

We rely on the people in a conversation to tell us if something is wrong, and we make reporting easy and confidential.

5. Reporting and Blocking

• You can report another member from their profile or from chat settings, without leaving the app.
• You can block any member at any time. Blocking immediately stops further interaction.
• Reports are kept confidential. The reported member is not told who reported them.
• Reports involving the safety of a child are prioritised for review. We aim to assess and act on these reports as quickly as possible and, where feasible, within 24 hours.

6. When We Receive a Child Safety Report

• The reported account can be paused immediately while we review.
• If a report is confirmed, we restrict or remove the account from the platform and make associated publicly visible profile content unavailable, subject to any legal retention obligations.
• If we identify content or conduct that we are required to report under applicable law (for example, suspected child sexual abuse material), we report it to the relevant authority — including the National Center for Missing & Exploited Children (NCMEC) where applicable — and to authorities in the jurisdictions where the user is located, in line with our legal obligations.
• We respond to lawful requests from law enforcement investigating child safety offences and retain records for the periods required by applicable law.

7. Designated Point of Contact

8. Keeping This Up To Date

We review these standards at least once a year, and whenever the service or applicable law changes in a meaningful way. The version, last-updated date, and effective date at the top of this page reflect the current version.